1. Information collection

We collect the following types of information:
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- Names
- Contact information (e.g., email addresses, phone numbers)
- Payment details
- Usage details
- Strategic data (when you use the online builder)
- Company information

Personal information submitted to, and acquired via this website will be used as described either in this privacy policy or in the relevant webpages within this site. It is processed in either in accordance with your consent and/or for contractual necessity e.g. your payment information.

2. Use of Information

The personal information collected may be used for the following purposes:
- To communicate with users
- To improve our services
- For marketing and promotional efforts
- To comply with legal requirements
- To process payments
- To improve your browsing experience
- To provide you with access to the services you have purchased

3. Sharing of Information

We share personal information with third-party service providers to facilitate our services, including:
- Anthropic (AI query processing)
- Jotform (guided workflow tool)
- MailerLite (email marketing)
- Make (workflow automation)
- Memberstack (membership and access management)
- Stripe (payment processing)
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we may also share your information in the following circumstances:
- To the extent that we are required to do so by law;
- In connection with any legal proceedings or prospective legal proceedings;
- To establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
- To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling.
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This information is shared to process payments efficiently and to facilitate better communication and promotional efforts.

4. Cookies

We use technologies, such as cookies, to customise content and advertising and to analyse traffic to the site. We also share information about your use of our site with our trusted marketing partners.
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Some cookies are necessary for us to run the website effectively - for example: cookies are used to remember you are logged-in so you can access resources and view the tutorials. We use persistent cookies to enable our website to recognise you when you return to our site. These cookies are essential to use of our web service in recognising your subscription status, and as such are permitted by law.

We also use other web services provided by other companies to improve the experience for users of Humph.com.au and to help us review how we improve our service for users and commercially.

5. Data protection

Humph takes data security seriously. We use encryption and secure platforms to process and store personal data. Access to personal data is restricted to authorised personnel only. Our website uses cookies to enhance your experience and functionality. If you have concerns about data security, please contact us at hello@humph.com.au.

7. User rights

Users of Humph have the right to:
- Access their personal data
- Correct inaccuracies in their data
- Request deletion of their data
- Withdraw consent at any time
- Lodge a complaint with a regulatory authority

6. AI data handling

The Ask Humphrey AI coach uses Anthropic's API to process your queries. Your inputs may be processed by Anthropic in accordance with their privacy policy and usage policies.

Do not enter personal, donor, financial, or otherwise sensitive data into the Ask Humphrey chat. The AI is designed to answer questions based on curated charity sector content only.

Humph does not store AI conversation history beyond the current session.

8. Amendments

This privacy policy may be updated from time to time to reflect changes in our practices or legal requirements. Users are encouraged to review the policy periodically.